APS Tech Support

Modem Installation and General Controller Setup:

<a href="https://support.apsmodems.com/en/articles/14728101-flight-modem-installation-checklist">Flight Modem Installation Checklist</a>

Scanning the QR code on the inside of the modem lid

<a href="https://support.apsmodems.com/en/articles/13345700-modem-activation-form">Modem Activation Form Guide</a>

APS modem configuration and settings are designed to connect to any compatible controller. However, the controller’s Ethernet settings must be updated to enable modem access. The links below guide you through the process. 

- Advantage Megatron Controller Setup:
  - <a href="https://support.apsmodems.com/en/articles/12624353-how-to-set-up-an-advantage-megatron-controller">How to Set Up an Advantage Megatron Controller</a>

- Walchem (Intuition and W-Series):
  - <a href="https://support.apsmodems.com/en/articles/13162605-how-to-configure-a-walchem-controller">How to Configure a Walchem Controller</a>

- ProMinent Aegis II:
  - <a href="https://support.apsmodems.com/en/articles/13170184-how-to-configure-a-prominent-ageis-ii">How to Configure a ProMinent AGEIS II</a>

- Pulsafeeder EX Controllers:
  - These controllers are not designed to be accessed locally through a standard web interface. Because the controller does not host or output its own webpage, Flight RMS cannot generate remote access links to it. Instead, these controllers are designed to connect to Pulsafeeder’s cloud platform, PULSAlink, which serves as the primary interface for remote monitoring and control. As a result, any browser-based access must occur through PULSAlink rather than through a direct connection to the controller itself.

<a href="https://support.apsmodems.com/en/articles/9701267-email-forwarding-configuration-walchem-intuition-6-intuition-9-controllers">Email Forwarding Configuration (Walchem Intuition 6 &amp; Intuition 9 Controllers)</a>

To enable Wi-Fi on a flight modem, please contact Customer Success. Our team will remotely enable Wi-Fi functionality on the modem for you.

Wi-Fi connectivity settings on controllers may vary by manufacturer and model. If you are unsure which settings are required to connect your controller to Wi-Fi, please contact Customer Success. We will be happy to assist you in configuring your controller’s Wi-Fi settings to ensure proper connectivity.

Please refer to the available controller setup guides for Wi-Fi settings.

<a href="https://support.apsmodems.com/en/articles/9149912-modem-connectivity-guide">Modem: Connectivity Guide</a>

If you are experiencing connectivity issues, most Flight modems are equipped with a Kajeet SmartSIM. This allows us to switch your modem between the three largest US cellular carriers: AT&amp;T, Verizon, and T-Mobile. Which enables us to find the strongest signal in the modems area.

We also provide a range of antennas, signal boosters and mounting options to help improve the cellular signal to your modem. Refer to the chart below for what can be purchased through us.

<a href="https://support.apsmodems.com/en/articles/13161164-how-to-generate-a-controller-link-in-flight-rms">How to Generate a Controller Link in Flight RMS</a>

Generating a Controller Link in Flight RMS

<a href="https://support.apsmodems.com/en/articles/13161080-replacing-the-sim-card-on-a-flight-modem">Replacing the SIM card on a Flight Modem</a>

If you have any questions or need additional assistance, please contact Customer Success at (888) 455-6641

This document contains information and links to other articles detailing installation, initial set-up, and troubleshooting.

Flight Customer Journey Guide

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Flight Customer Journey Guide

Installation (Getting Started)

Modem Installation

Customer Activation Form

Controller Setup by Manufacturer

Controller E-Mail Reporting Setup

Device Lifecycle

Enabling Wi-Fi

Diagnosing a Poor Cellular Signal

Generating a Controller Link in Flight RMS

SIM Swap