APS Tech Support

<a href="https://support.apsmodems.com/en/articles/13345700-modem-activation-form">Modem Activation Form Guide</a>

Modem Installation and General Controller Setup:

<a href="https://support.apsmodems.com/en/articles/9106235-flight-modem-installation-and-activation-guide">Flight Modem Installation and Activation Guide</a>

<a href="https://support.apsmodems.com/en/articles/12624353-how-to-set-up-an-advantage-megatron-controller">How to Set Up an Advantage Megatron Controller</a>

<a href="https://support.apsmodems.com/en/articles/13162605-how-to-configure-a-walchem-controller">How to Configure a Walchem Controller</a>

<a href="https://support.apsmodems.com/en/articles/13170184-how-to-configure-a-prominent-ageis-ii">How to Configure a ProMinent AGEIS II</a>

<a href="https://support.apsmodems.com/en/articles/9701267-email-forwarding-configuration-walchem-intuition-6-intuition-9-controllers">Email Forwarding Configuration (Walchem Intuition 6 &amp; Intuition 9 Controllers)</a>

To enable Wi-Fi on a flight modem, please contact Customer Success. Our team will remotely enable Wi-Fi functionality on the modem for you.

Wi-Fi connectivity settings on controllers may vary by manufacturer and model. If you are unsure which settings are required to connect your controller to Wi-Fi, please contact Customer Success. We will be happy to assist you in configuring your controller’s Wi-Fi settings to ensure proper connectivity.

Please refer to the available controller setup guides for Wi-Fi settings.

<a href="https://support.apsmodems.com/en/articles/9149912-modem-connectivity-guide">Modem: Connectivity Guide</a>

If you are experiencing connectivity issues, most Flight modems are equipped with a Kajeet SmartSIM. This allows us to switch your modem between the three largest US cellular carriers: AT&amp;T, Verizon, and T-Mobile. Which enables us to find the strongest signal in the modems area.

We also provide a range of antennas, signal boosters and mounting options to help improve the cellular signal to your modem. Refer to the chart below for what can be purchased through us.

<a href="https://support.apsmodems.com/en/articles/13161164-how-to-generate-a-controller-link-in-flight-rms">How to Generate a Controller Link in Flight RMS</a>

Generating a Controller Link in Flight RMS

<a href="https://support.apsmodems.com/en/articles/13161080-replacing-the-sim-card-on-a-flight-modem">Replacing the SIM card on a Flight Modem</a>

If you have any questions or need additional assistance, please contact Customer Success at (888) 455-6641

This document contains information and links to other articles detailing installation, initial set-up, and troubleshooting.

Customer Troubleshooting Guide

Aliquot Support

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Customer Troubleshooting Guide

Installation

Customer Activation Form

Modem Installation

Controller Setup by Manufacturer

Controller E-Mail Reporting Setup

Device Lifecycle

Enabling Wi-Fi

Diagnosing a Poor Cellular Signal

Generating a Controller Link in Flight RMS

SIM Swap