Dear [Customer Name],
We’re reaching out to inform you of an important product update regarding the Innovative Waters Modem Millie.
End-of-Life Announcement
End-of-Life Announcement
As of May 15, 2025, AquaPhoenix will officially discontinue the legacy Innovative Waters ModemMillie. These devices use outdated, non-upgradable technology that poses increasing security risks. In its place, we’re excited to introduce our next-generation solution: the Flight Modem Management Service.
Why the Change?
Why the Change?
The legacy ModemMillie devices:
Were manufactured between March 2013 and February 2022
Contain non-upgradable firmware
Are incompatible with modern security protocols like VPNs
Can no longer support SIM changes, repairs, reactivations, or advanced troubleshooting
Moving forward, support for these devices will be limited to basic communication and annual renewals only.
Identifying EOL Devices
Identifying EOL Devices
If your device serial number includes the format (1234xx2103 or 2103xx1234), where "2103" reflects a March 2021 manufacture date, it qualifies as an EOL ModemMillie.
Upgrade to Flight
Upgrade to Flight
We highly recommend transitioning to Flight, our fully managed, next-generation modem solution. Benefits include:
Smart SIM technology
Encrypted communications within a secure VPN
Smaller form factor and advanced antenna system
Minimal setup and supported migration process
Current Firmware security patches
Link to article on AquaPhoenix Website: End-Of-Life Announcement