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Innovative Waters (MM 1.0) End of Life

End of Life announcement document sent to customers in May 2025

Updated over a week ago

Dear [Customer Name],

We’re reaching out to inform you of an important product update regarding the Innovative Waters Modem Millie.

End-of-Life Announcement

As of May 15, 2025, AquaPhoenix will officially discontinue the legacy Innovative Waters ModemMillie. These devices use outdated, non-upgradable technology that poses increasing security risks. In its place, we’re excited to introduce our next-generation solution: the Flight Modem Management Service.

Why the Change?

The legacy ModemMillie devices:

  • Were manufactured between March 2013 and February 2022

  • Contain non-upgradable firmware

  • Are incompatible with modern security protocols like VPNs

  • Can no longer support SIM changes, repairs, reactivations, or advanced troubleshooting

Moving forward, support for these devices will be limited to basic communication and annual renewals only.

Identifying EOL Devices

If your device serial number includes the format (1234xx2103 or 2103xx1234), where "2103" reflects a March 2021 manufacture date, it qualifies as an EOL ModemMillie.

Upgrade to Flight

We highly recommend transitioning to Flight, our fully managed, next-generation modem solution. Benefits include:

  • Smart SIM technology

  • Encrypted communications within a secure VPN

  • Smaller form factor and advanced antenna system

  • Minimal setup and supported migration process

  • Current Firmware security patches

Link to article on AquaPhoenix Website: End-Of-Life Announcement

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