There are modems on the IC2 platform which have never connected/online since inception. There are a couple different possibilities for this:
Modem is offline
SIM is deactivated
Modem does not have InControl Enabled
Modem does not have host name added: portal.mycloudrouter.com
Because these devices can be intermittently connecting, periodically we test the devices by performing a PING test.
If device can be PINGED and user can login:
Verify Modem Sn to ensure IP hasn't changed
Enable InControl
Set host string to portal.mycloudrouter.com
If device can be PINGED and user CANNOT login:
Check with ChemTreat to see if modem is listed in CTVista (support@ctvistaplus.com or (267) 237-1169 [Monday – Friday 9 am – 6 pm ET])
If not in CTVista send note to Julie and see if account is still active (Provide Sales Order and PO#)
If device CANNOT be Pinged at all:
Send to Geof and see if he can ping from within the ChemTreat network.
Add a NOTE to the device stating last attempted PING date.
At some point a decision needs to be made on whether these No Connect Devices should remain on IC2 or should be cancelled.
END